Plumbing
Water heater leak, dispatched.
Sara took the emergency call, captured the address and severity, and routed a crew within 90 minutes.
Booked · 90 min to crew
Synced to your CRM
No lead gets away.Even with both hands full.
A trained agent picks up your phone, books the job, and logs the lead. We set it up. You watch the calendar fill.
JohnCaller
SaraAI agent
Hello, this is Sara with Premier Plumbing. How can I help?
CHOOSE YOUR VOICE
Sounds like a person. Speaks your customer's language.
Pick a natural voice, tune it to your brand, or clone a real person on Enterprise. Spanish on every Pro plan, never an upcharge.
Cole
IncludedCalm, professional
PRO+
Tuned to your brand.
We coach the voice to match your tone, pace, and vocabulary. Pulled from a discovery call, your existing scripts, and your service area.
INCLUDED ON PRO+
Spanish, no upcharge.
Every Pro plan answers in English and Spanish, decided by what your caller speaks. No extra fee, no separate setup, no second number.
“Hola, gracias por llamar a Acme Plumbing. ¿En qué puedo ayudarle hoy?”
ENTERPRISE
Clone a real person on the team.
Owner, top tech, anyone customers already trust. Multi-persona for different lines: one voice for sales, another for after-hours, another for restoration emergencies.
- Voice cloning, fully managed
- Multi-location dispatch and routing
- Claude-powered agent with custom RAG
- Priority engineering response + SLA
Same line. One real, one cloned. Tell which is which.
It knows your business cold.
Trained on your real pricing, service area, calendar, and FAQ. Not a generic script.
It knows your business cold.
Trained on your real pricing, service area, calendar, and FAQ. Not a generic script.
Books against your actual calendar. Never double-books.
Answers your most-asked questions in your own words.
Routes urgent calls differently than maintenance.
Books against your actual calendar. Never double-books.
Answers your most-asked questions in your own words.
Routes urgent calls differently than maintenance.
Your tools need both hands.
Voice AI takes the phone so you can keep working.
Your tools need both hands.
Voice AI takes the phone so you can keep working.
Most calls go unanswered when your crew is on a job.
Most missed callers never leave a voicemail. They just call the next company.
An AI agent answers in seconds, every time.
Recents3 missed today
- Dana W.Roof leak, wanted a callback2:47 PMNo voicemail
- (520) 555-0148New caller1:12 PMNo voicemail
- Marisol V.Estimate request11:03 AMNo voicemail
No voicemail means they called the next name in the search results.
Most calls go unanswered when your crew is on a job.
Most missed callers never leave a voicemail. They just call the next company.
An AI agent answers in seconds, every time.
Use cases
What Sara captures, by trade.
Different verticals, same shape: a structured handoff your team can act on the moment the call ends.
How it works
You hand it over. We build the rest.
We do the whole build. You hand over what you have, and you're taking calls in about three weeks.
01
Plug Sara into your setup.
Your phone rings exactly like it does now. Sara runs on your number, calendar, and CRM. No IT, no porting, no new tool to learn.
Existing number, forwarded.
Conditional forwarding by default. Calls land on Sara only when no one picks up. Reversible from your phone.
Kickoff call within 48 hours.
One hour, recorded. We schedule it the moment you sign up.
02
Train Sara on your shop.
Sara knows your pricing, service area, and the way your crew answers the phone. She picks it up from your kickoff call, every question, answer, and objection you hear. Everything you know, she knows.
Tone matched to your crew.
Sara picks up your phrasing from the recording. Sounds like the shop, not a robot.
Edits go live the same day.
Find a question Sara handled wrong? We update the answer in minutes, no waiting.
03
Sara goes live.
Week three starts in overflow mode. Sara answers only the calls you'd otherwise miss. After you've heard her work, you expand her role, from after-hours backup to your full front line. You watch the jobs come in from one dashboard.
Booked jobs in real time.
Every appointment lands in your calendar the moment Sara confirms it.
Owner alert on urgent calls.
Water leaks, no heat in winter, anything you flagged at kickoff. Sara texts you, then transfers.
Plug Sara into your setup.
Your phone rings exactly like it does now. Sara runs on your number, calendar, and CRM. No IT, no porting, no new tool to learn.
Train Sara on your shop.
Sara knows your pricing, service area, and the way your crew answers the phone. Everything you know, she knows.
Sara goes live.
Week three, Sara starts on overflow, answering only the calls you'd miss. Once you've heard her work, you hand her more. You watch the jobs come in from one dashboard.
By the numbers
Speed wins the job. Period.
Two stats from independent research, peer-reviewed and industry, on why the phone is the most expensive part of a contractor's day.
Why the phone is the most expensive part of a contractor's day.
First to answer
of emergency jobs go to whoever answers first
You don't win by quoting lowest. You win by picking up.
Speed compounds
likelier to convert, contacted in 5 minutes vs 30
Voice AI answers in two seconds, every time.
Source: IBISWorld; MIT Sloan (Oldroyd, 2007).
“I run Voice AI on my own line. The first call I missed was the one that pushed me to build this.”
How we think about this
Safe for your callers, always under your control.
I built this so you never lose control of a call. It stays grounded in what you tell it, so it won't make up a price or a promise. It always offers your caller a human, nobody gets trapped with a bot. And we take only what we need, your customers' data never trains a model. We run it on our own line first.
Omar MendivilFounder
Won't make up answers.
Grounded in your knowledge base. Escalates to a human when confidence drops.
Live transcript·Carlos H.1:42
Knowledge basegrounded
- Pricing sheetSource
- Service areaSource
- Warranty termsSource
Transcript
CallerWhat holds up better in Arizona heat, monocrystalline or bifacial?
AIHonestly, I want to get that exactly right. Let me have Omar call you back.
Confidence0.92
Below threshold routes to a humanMin 0.60
Routes to a human when confidence drops
Always offers a human.
Every call includes a transfer-to-human offer. Customer is never trapped with the AI.
Transfer triggers
- Customer requests
- Confidence < 0.6
- Sentiment turns negative
- Off-script question
- After-hours emergency
5 triggers·always at least 1 path to a human
Live handoff
Carlos H.Roof estimate · after-hours
SaraAI agent
Mike R.Owner
We only take what we need.
Audio, transcripts, email handoff. All off by default. You opt in to what you need.
Call dataOff by default
Record audio
Save transcript
Email handoff
Auto-delete after30 days
Kept
Booking time
Caller name
Service requested
Not kept
Call audio
Full transcript
Auto-deletes in30 days
Stored per call3 fields · ~1.2 KB
Tiers
How we deliver.
A fraction of a full-time hire, and it never goes home at five. Three plans, each building on the one below. No long-term contract, month to month after setup.
Entry tier
Voice AI Starter
For solo operators
$397/mo+ $697 one-time setup
- 1 phone number
- Answers calls and books simple appointments
- Lead sync to Groundwork CRM
- Overflow + after-hours routing
- Monthly report
- 800 minutes per month, then $0.35/min
- 90-day recording retention
Sweet spotMost popular
Voice AI Pro
For growing teams
$797/mo+ $1,497 one-time setup
- Up to 3 phone numbers
- Answers questions on top of scheduling
- Trained on your services, pricing, and hours
- Lead qualification + appointment booking
- Reads caller's tone and tags each call
- English + Spanish included
- Groundwork CRM, white-label, fully managed
- 1,500 minutes per month, then $0.35/min
Top tier
Voice AI Enterprise
For multi-line operations
$1,497/mo+ $1,997 one-time setup
- Up to 5 phone numbers
- Answers any question about your business
- Remembers the full conversation
- Smart handoff to a human when needed
- Multi-calendar + department routing
- Custom integrations on request
- Monthly strategy review call
- 3,000 minutes per month, then $0.35/min
Connects to your stack
Plugs into the tools you already use.
We handle the integration. You don't lift a finger.
- Google Calendar
- twilio
- salesforce
- Google Calendar
- twilio
- salesforce
- Google Calendar
- twilio
- salesforce
- Google Calendar
- twilio
- salesforce
- Google Calendar
- Outlook
- Jobber
- slack
- Outlook
- Jobber
- slack
- Outlook
- Jobber
- slack
- Outlook
- Jobber
- slack
- Outlook
- Stripe
- Housecall Pro
- Gmail
- Stripe
- Housecall Pro
- Gmail
- Stripe
- Housecall Pro
- Gmail
- Stripe
- Housecall Pro
- Gmail
- Stripe
- Zapier
- HubSpot
- QuickBooks
- Zapier
- HubSpot
- QuickBooks
- Zapier
- HubSpot
- QuickBooks
- Zapier
- HubSpot
- QuickBooks
- Zapier
Pairs with Voice AI
Every call Sara takes lands in your CRM.
The lead, the transcript, and the booking log themselves in your CRM the second the call ends. Your pipeline moves on its own while you're out on the truck, with nothing to type up later.
Learn more about CRM & OperationsCompounds with Voice AI
Every job Sara books becomes a review. Every review pushes you up the local pack.
Voice AI's appointments flow into automated review requests, GBP posts, and local SEO signals. The calls compound into rankings. The rankings compound into more calls.
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We set it up. You watch the calendar fill.
Contact SalesBuilt and run by Groundwork. Free to switch off any time.